Where to get help for your family

During difficult times, maintaining a positive outlook can be a challenge.

In addition to support available through us, if you and your family require further assistance or urgent support, we encourage you to access the services and resources listed below and on the Where to get help in Western Australia poster.


Family Support Services

Find out about family support services - including for children, young people, women, men and seniors - provided by the Western Australian Government and other organisations. 



WAConnect is a free directory of community service providers managed by the DropIN team at the Western Australian Council of Social Service. It contains real time search results of emergency relief services, with phone numbers, operating hours, and directions on the services available for people looking for assistance.

Search for food relief, financial counsellors, and emergency accommodation, among other services, and get a list of services that can provide assistance in the location that is convenient. 



Do you need food or help to afford groceries? Foodbank may be able to help you. Visit their website to find out more about who they can help and how.


Support for Adults

Head to Health

Head to Health provides links to trusted Australian online and phone supports, resources and treatment options for all adults and young people.

w: headtohealth.gov.au


Crisis Care 

Crisis Care is a telephone information and counselling service for people in crisis needing urgent help. It operates after hours, 7 days a week.

t: 9223 1111
t: 1800 199 008 (country free call) 

Crisis Care can be accessed through the translating and interpreting service on 13 14 50.


Mental Health Emergency Response Line

For anyone involved in a mental health emergency in the community – including individuals, families/carers, member of the general public or health professionals.

Metro: 1300 555 788
Peel: 1800 676 822
Rural Link: 1800 552 002
TTY: 1800 720 101



Adult service for crisis and suicide prevention.

t: 13 11 14 (24 hours, 7 days)
Text: 0477 13 11 14 (6pm – midnight AEDT, 7 nights)

Chat online: lifeline.org.au/crisis-chat (7pm - midnight, 7 nights)


BeYou - Beyond Blue

Information for educators and parents to help young people manage their emotions, access self-regulation.

Helping children and young people manage their emotions is important for fostering positive mental health and wellbeing.



A list of self-care activities that you can do from home. They’ll help you feel a little better and give you a sense of control during a very uncertain time.


Ngala Parenting Line

Ngala Parenting Line supports families of children from birth to 18 in WA. 

8am – 8pm, 7 days a week

t: 9368 9368 (metro)
t: 1800 111 546 (regional)

w: ngala.com.au/service/ngala-parenting-line


Mental Health Online

Mental Health Online provides comprehensive and effective online services and programs free of charge.

w: mentalhealthonline.org.au


Carers Australia

Short-term counselling and emotional and psychological support services for carers and their families in each state and territory.

t: 1800 242 636
w: carersaustralia.com.au


Strong Spirit Strong Mind

Support and resources for Aboriginal and Torres Strait Islander People

w: strongspiritstrongmind.com.au



Confidential information, counselling and support service. Open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.

t: 1800 737 732
NRS: 1800 555 677  
Interpreter: 13 14 50
w: 1800respect.org.au



QLife provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.

t: 1800 184 527
w: qlife.org.au


Support for Children and Young People

Kids Helpline

Kids Helpline provides a free, private and confidential 24/7 phone and online counselling service for people aged 5 to 25.

t: 1800 55 1800
w: kidshelpline.com.au


Urgent mental health support for children and young people

The urgent mental health telephone support line provides support for children and young people under the age of 18 years and their families. This is available 24/7.

t: 1800 048 636

WA Education Department Student Wellbeing Hub

COVID-19 support for students, educators and families.



Counselling for young people 12-25 years. 9am-1am (Melbourne time) 7 days a week.

t: 1800 650 890  
w: headspace.org.au/eheadspace


Youth Beyond Blue 

Counselling for young people 12-25 years. Phone available 24/7. Online 3pm-12am AEST

t: 1300 22 636
w: youthbeyondblue.com


Samaritans Youth Helpline 

Counselling for young people 12-25 years. Available 24/7.

t: 1800 198 313 
e: support@thesamaritans.org.au


World Health Organization

The World Health Organization has developed a flyer on helping children cope with stress during the COVID-19 outbreak.


eSafety Commissioner

Learn how to be an eSafe kid and find help for problems online.


Mental health and wellbeing Applications


moodgym is an interactive self-help program that provides cognitive behaviour therapy (CBT) training to help users prevent and cope with depression and anxiety.

w: moodgym.com.au


Niggle by Kids Helpline

A wellbeing app to help children and young people capture their niggle and do something about it.

w: kidshelpline.com.au/niggle


Thrive Inside with Smiling Minds

A special initiative to help you stay calm and healthy in the physical constraints of your home, while remaining calm and healthy inside your mind.

w: smilingmind.com.au/thrive-inside


The Brave Program

The BRAVE program by the University of Queensland is for young people aged 8 to 17 years old and their parents to support with anxiety. There are four different programs respectively.

w: brave4you.psy.uq.edu.au


ReachOut WorryTime

An app that helps you manage anxiety by scheduling time to focus on them.
w: https://au.reachout.com/tools-and-apps/reachout-worrytime